Our Commitment to Accessibility
Lake County Care Collective is committed to ensuring that our website is accessible to all people, regardless of ability or technology. We believe that every person deserves equal access to information about our services, providers, and locations — and we are actively working to meet and maintain the accessibility standards set forth in the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, as published by the World Wide Web Consortium (W3C).
Accessibility is not a one-time project but an ongoing commitment. We regularly review our website and make improvements to ensure it remains usable by people who rely on assistive technologies such as screen readers, keyboard navigation, voice control software, and display magnification tools.
Accessibility Standards We Follow
Our website aims to conform to WCAG 2.1 Level AA. These guidelines are organized around four core principles — that web content must be Perceivable, Operable, Understandable, and Robust (commonly referred to as POUR). The following table summarizes the key practices we implement in each area.
| Principle | What We Do |
|---|---|
| Perceivable | All images include descriptive alt text. Color is never used as the sole means of conveying information. Text has sufficient contrast against background colors (minimum 4.5:1 ratio for normal text). |
| Operable | All interactive elements are reachable and usable via keyboard alone. Focus indicators are visible. No content flashes more than three times per second. |
| Understandable | Page language is declared in HTML. Navigation is consistent across pages. Form inputs include clear labels and error messages. Plain language is used throughout. |
| Robust | HTML is written to be compatible with current and future assistive technologies. ARIA landmarks and roles are used where appropriate to improve screen reader navigation. |
Known Limitations
While we strive for full WCAG 2.1 Level AA conformance, some areas of our website may not yet fully meet all criteria. We are aware of the following limitations and are actively working to address them:
- ✦Some third-party embedded content (such as maps and scheduling tools) may not fully conform to WCAG standards. We are working with our vendors to improve this.
- ✦Older PDF documents linked from the site may not be fully tagged for screen reader accessibility. We are in the process of reviewing and updating these files.
- ✦Certain decorative images may not yet have empty alt attributes applied consistently across all pages.
Assistive Technologies We Support
Our website has been designed and tested with the following assistive technologies in mind. We aim to ensure a functional and comfortable experience for users of these tools:
Screen Readers
NVDA, JAWS, VoiceOver (macOS/iOS), TalkBack (Android)
Keyboard Navigation
Full keyboard operability without requiring a mouse
Voice Control
Dragon NaturallySpeaking, Voice Control (macOS/iOS)
Display Magnification
ZoomText, browser zoom up to 200% without loss of content
High Contrast Mode
Windows High Contrast, forced color modes in browsers
Reduced Motion
Respects prefers-reduced-motion for users sensitive to animation
Feedback and Accessibility Requests
We welcome feedback on the accessibility of our website. If you encounter any barriers, experience difficulty accessing any content, or would like to request information in an alternative format, please contact us. We take all accessibility concerns seriously and aim to respond within 2 business days.
If you need assistance accessing any information on this site or require accommodations to access our services in person, please reach out to us directly. We are committed to providing reasonable accommodations to ensure equal access for all individuals.
Contact Us About Accessibility
Gurnee: 495 N Route 21, Ste. 206, Gurnee, IL 60031
Formal Complaints
If you are not satisfied with our response to your accessibility concern, you have the right to contact the relevant supervisory authority. In the United States, individuals may file a complaint with the U.S. Department of Justice Civil Rights Division regarding website accessibility under the Americans with Disabilities Act (ADA). More information is available at www.ada.gov.
Updates to This Statement
This accessibility statement was last reviewed and updated in May 2026. We review and update this statement at least annually, or whenever significant changes are made to the website. Our goal is to achieve and maintain WCAG 2.1 Level AA conformance across all pages and features of our site.