Privacy Policy

1. Introduction

Lake County Care Collective ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at lakecountycarecollective.com or contact us through any of our communication channels.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site. This policy does not apply to information collected in the context of clinical care — that information is governed by our Notice of Privacy Practices, which is provided separately in compliance with HIPAA.

2. Information We Collect

We may collect information you provide directly to us, including when you fill out a contact form, subscribe to our newsletter, or send us an email. This may include your name, email address, phone number, and the content of your message.

We also automatically collect certain technical information when you visit our website, such as your IP address, browser type, operating system, referring URLs, and pages viewed. This information is collected through standard web server logs and analytics tools and is used solely to improve the performance and usability of our site.

We do not collect sensitive health information through this website. Any clinical information shared with our providers is handled under separate HIPAA-compliant protocols.

3. How We Use Your Information

We use the information we collect to respond to your inquiries, schedule appointments, send you updates or newsletters you have opted into, improve our website and services, and comply with applicable legal obligations.

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our website and communicating with you, provided those parties agree to keep your information confidential.

4. Cookies and Tracking Technologies

Our website may use cookies — small text files stored on your device — to enhance your browsing experience and analyze site traffic. You may configure your browser to refuse cookies or to alert you when cookies are being sent. Please note that some portions of our site may not function properly if cookies are disabled.

We may use third-party analytics services (such as Google Analytics) to help us understand how visitors use our site. These services may collect information about your visits to this and other websites. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and we encourage you to avoid sending sensitive personal or health information through our general contact form.

6. Third-Party Links

Our website may contain links to third-party websites, including provider profiles, scheduling platforms, and social media pages. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.

7. Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

8. Your Rights

You have the right to request access to, correction of, or deletion of personal information we hold about you. To exercise these rights, please contact us at the address below. We will respond to your request within a reasonable timeframe.

If you have subscribed to our newsletter or email communications, you may unsubscribe at any time by clicking the unsubscribe link in any email we send or by contacting us directly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: